Shipping
We are committed to shipping your orders as quickly as possible. Here are some important details regarding shipping:
- Shipping Times: Orders are typically shipped within 6 to 8 weeks because our products are made on demand.
- Shipping Fees: Fees vary based on your location and the weight of your order. We work with DHL for our worldwide expeditions.
- Order Tracking: Once your order is shipped, you will receive an email with tracking information.
Exchanges and Returns
Your satisfaction is our priority. If you are not satisfied with your purchase, here is our exchange and return policy:
- Return Period: You have 15 days from the date of receipt to return an item.
- Return Conditions: Items must be returned in their original condition, unused, and with all tags attached.
- Return Procedure: To initiate a return, please contact us at contact@thefenprojet.com or using the WhatsApp button with your order number and the reason for the return. You cannot return an item if the authorisation has not been given to you.
- Exchanges: If you wish to exchange an item, please mention the desired product in your return email.
For any additional questions, please do not hesitate to contact us.